Does requesting information commit me to anything?
No. You are only asking for information. The service starts when we sign the contract.
How long do I have to stay?
Minimum stay of 1 month. It renews each month and you can cancel whenever you want, by the same means you used to sign up. Cancellation takes effect at the end of the month already paid. Custodia also has a 12-month annual plan, paid in a single payment, which then continues as monthly unless you want to renew it. If you leave the annual plan early, we refund the share of the full months you have not used.
What if I contract without coming to your premises?
If you contract at a distance or away from our premises, you have 14 days to withdraw. If you ask us to start earlier, you pay only the proportional share.
Do the prices include VAT?
We show you the base + VAT and the total incl. VAT. If you are a private customer, you pay the total.
What happens if my car needs a repair?
We send you a written quote. We repair it only if you give the OK. For basic mechanical work or paint, your plan's labour discount applies. Repairs have a warranty of at least 3 months or 2,000 km, covering labour and materials. If the parts have a longer warranty, the parts warranty applies.
Does it apply to any car?
The plans are for private cars, of any age and mileage. If you have a fleet, we prepare a price on request: say so on the form.
What does my car need for Custodia?
Your car must have insurance and a valid ITV for the whole time it is in storage. Without them we cannot move it.
How do I pay?
Nothing is paid on the website: first you ask for information and we sign the contract. The Custodia annual plan is paid in a single payment.
I live outside Spain. Can I take Betta Custodia?
Yes. That is what it is for. We assist you in Spanish and in English.